Last Updated: 25 November 2025
At Ainexio, we are committed to protecting your personal information and ensuring transparency in how we collect, use, and safeguard your data. This Privacy Policy outlines our practices regarding your information when you use our website, AI Assistant services, AI Agents, WhatsApp automation tools, and other digital solutions provided by Ainexio (“Services”).
1. Information We Collect
We may collect the following types of information:
A. Personal Information
Name
Email address
Phone number
Company/Business details
Billing and payment information
B. Usage Data
IP address
Browser and device details
Pages visited on our website
Time and activity log
Chatbot/AI agent interaction history
C. Business Data (for AI Training)
Product/service information
FAQs
Customer interaction data (only if shared by the user)
Conversation templates
> We do not process or store sensitive personal information unless explicitly authorized.
2. How We Use Your Information
We use the information to:
Deliver our AI services and automation systems
Improve system performance and user experience
Train/optimize AI agents (only with permission)
Process payments and manage subscriptions
Provide support and send service updates
Ensure security and prevent abuse
3. Data Sharing & Disclosure
We do not sell or rent your personal data.
Your information may only be shared with:
Trusted third-party service providers (hosting, payment gateway, messaging API)
Legal authorities when required by law
Internal team members under a strict confidentiality agreement
> Third parties cannot use your information for their own benefit.
4. Data Storage & Security
Data is stored on secure cloud servers
Access is limited and monitored
Encryption is applied where required
Routine security audits are conducted
If a user cancels the subscription, they may request complete data deletion, which will be completed within 7–14 business days.
5. Cookies & Tracking
Ainexio may use cookies to:
Improve website performance
Maintain user sessions
Analyze visitor behavior
You may disable cookies from your browser settings anytime.
6. Your Rights
You have the right to:
Request access to your stored data
Request correction or update
Request full deletion
Unsubscribe from marketing content
Requests can be submitted via: support@ainexio.com
7. Third-Party Links
Our platform may contain external links. Ainexio is not responsible for their privacy practices. We recommend reviewing their privacy policies separately.
8. Children’s Privacy
Our services are not designed for children under 13. We do not knowingly collect information from minors.
9. Updates to This Policy
We may revise this Privacy Policy periodically. Any updates will be posted on this page with a new Last Updated date.
10. Contact Information
For inquiries related to privacy protection, reach us at:
Ainexio — Privacy Department
📧 Email: support@ainexio.com
🌐 Website: www.ainexio.com